Regarding Lost Ticket Enquiries
For any customer asking about what they do if they have lost their ticket on any raceday, please direct them to the BRM on the day and not the office.
Urgent Notice Bookmakers Point of Contact details with Gambling Commission and non payment of annual fees
We would like to ask all Bookmakers to review their point of contact details email and phone contact details with the Gambling Commission as soon as possible to confirm they are correct and they are able to receive any correspondence sent to them from the Gambling Commission.
Urgent Notice Correct Late Pay Address on Back of Till Rolls
From Wednesday 1st May 2024 till rolls that do not have the correct Late Pay address Racecourse Betting Compliance, 11 Longbow Close, Pennine Business Park, Bradley, Huddersfield, HD2 1GQ printed on the back of them will not be permitted.
Read more about Urgent Notice Correct Late Pay Address on Back of Till Rolls
Newbury One Enclosure Dates
Owing to the current lower weekday public admissions, for the time being one enclosure race meetings will continue to be a feature.
Message for all Chepstow Bookmakers
New Policy on Bookmakers Arrival
Chepstow have been instructed to include all books on bag checks and up to date badge checks. They've been instructed to decline access if bookmakers turn up without their badges (RBC ID Cards) and refuse bag checks.
Uttoxeter Course Enclosure (Updated 30/01/2024)
Uttoxeter plan on closing the course enclosure on the following days in 2024,
27/01,
10/02,
24/04,
06/06,
09/07,
Read more about Uttoxeter Course Enclosure (Updated 30/01/2024)
Leicester Racecourse
The codes for the 2024 season for non members are,
15th June-NMLAD24
27th April, 27th May, 6th July, 11th August, 28th Dec-FEATN24
All remaining fixtures-STNDN24
URGENT Notice about Card Payments (Updated 02/11/2023)
All Bookmakers must make sure that the Card payment machine they are using blocks accepting Credit Card payments. As it is their responsibility not to accept payment for a bet placed with them from a Credit Card.
Read more about URGENT Notice about Card Payments (Updated 02/11/2023)
Message for Royal Windsor Bookmakers
We are delighted that National Hunt racing will return to Royal Windsor racecourse during the 2024/2025 season. The first NH fixture will be run on December 15th, with a further two early the following New Year.
ARC Refunds
We ask that bookmakers use their trading name on the booking form when purchasing their Daily Betting Badges online. This will ensure that the pitching up process is as efficient as possible and also assist with the refund process where applicable.